Troubleshooting

Issue: The URL you entered is not recognized or doesn’t match supported formats.

Solution:

• Ensure the URL is from Scribd, SlideShare, or Everand (e.g., https://www.scribd.com/document/123).
• Check for typos or extra spaces in the URL.
• Verify the URL format matches supported patterns, such as Scribd’s document, doc, or embeds.
• Try both www and non-www versions (e.g., https://scribd.com/doc/123).

Issue: The file doesn’t download, or you receive an error message.

Solution:

• Check your internet connection and try again.
• Ensure the content is publicly accessible and not restricted.
• Wait a few minutes and retry, as server issues may be temporary.
• Contact support at Contact Us if the issue persists.

Issue: The file cannot be downloaded due to format restrictions.

Solution:

• Confirm the content is available in a downloadable format (e.g., PDF, PPT).
• Try switching to image-based mode in the single download section.
• Ensure the content is not protected or requires a subscription.

Issue: Bulk download fails or processes only some URLs.

Solution:

• Verify all URLs in the list or uploaded .txt/.csv file are valid and from supported platforms.
• Ensure one URL per line with no extra spaces or characters.
• Check file format (must be .txt or .csv).
• Reduce the number of URLs if the list is too large and try again.

Issue: Everand podcast URL is not recognized or fails to download.

Solution:

• Use supported Everand URL formats: podcast-show, podcast, or listen.
• Ensure the podcast is publicly accessible.
• Try both www and non-www versions.
• Contact support if the issue persists.

Issue: Downloads are slow or stall.

Solution:

• Check your internet connection speed.
• Try downloading during off-peak hours to reduce server load.
• Ensure sufficient storage space on your device.
• Contact support if slow speeds persist.